Refund policy
Return and Refund Policy
Built Faceless sells digital products. No physical goods are shipped.
Digital products
Because our products are supplied digitally, you will normally receive access to your purchase shortly after payment.
Where digital content is supplied immediately, you may be asked to expressly agree to immediate delivery and acknowledge that, once delivery or access begins, you lose your statutory 14-day right to cancel. This is required under UK consumer law for immediately supplied digital content.
Once digital content has been delivered or access has begun following that consent, we do not normally offer refunds for:
- changing your mind
- buying the wrong product
- deciding you no longer need the product
- failing to check the product description, format or software requirements before purchasing
- not using or downloading the product after purchase
Faulty or incorrect digital products
This policy does not affect your statutory rights.
If digital content is faulty, materially different from its description, inaccessible because of a problem on our side, or otherwise does not meet your legal rights, contact us and we will investigate.
UK consumer law provides remedies where digital content is faulty, not fit for purpose or not as described, including repair or replacement where appropriate.
Duplicate purchases
If you accidentally purchase the same product more than once, contact us with the relevant order details. We will review genuine duplicate purchases individually.
Problems accessing your files
If you have paid for a product but cannot access or download it, please contact us before requesting a refund. We will first try to restore access or provide the files correctly.
How to contact us
For refund, access or order issues, use the contact form on our website and include your order number where possible.
Important
Nothing in this policy limits or excludes any rights you have under applicable consumer law.